Refund Policy

Last updated: December 2024

1. Overview

At Rebill, we stand behind our service and want you to be completely satisfied. This Refund Policy outlines the circumstances under which refunds are available and the process for requesting them.

2. Free Trial and Beta Period

Currently, Rebill is in closed beta and free to use. Once we launch:

• New users will receive a free trial period to test our service
• Beta users may receive extended free access or special pricing
• No charges will occur without clear notification and consent

3. Subscription Refunds

When paid subscriptions become available, the following refund terms will apply:

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers:

• Full refund available within 30 days of first payment
• No questions asked for first-time subscribers
• Refund processed to original payment method
• Account access continues until end of billing period

Pro-rated Refunds

In certain circumstances, we may provide pro-rated refunds:

• Service downgrade within billing period
• Technical issues preventing service use
• Account closure due to our error
• Billing errors or duplicate charges

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Setup fees or one-time charges (if applicable)
• Third-party service fees (e.g., payment processing fees)
• Refunds requested after 30 days of initial payment
• Accounts terminated for Terms of Service violations
• Services already fully consumed or utilized

5. Cancellation Process

You can cancel your subscription at any time:

• Cancel through your account settings
• Email us at billing@rebill.co.za
• Service continues until end of current billing period
• No charges for subsequent periods after cancellation
• Data export available for 90 days after cancellation

6. Refund Request Process

To request a refund:

1. Contact us at billing@rebill.co.za within 30 days of payment
2. Include your account email and reason for refund request
3. Provide any relevant details about issues experienced
4. We'll respond within 2 business days
5. Approved refunds processed within 5-10 business days

7. Processing Time

Refund processing times:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 3-5 business days
• Paystack Refunds: According to Paystack's refund timeline
• International Payments: May take longer due to banking processes

8. Disputed Charges

If you notice an unauthorized or incorrect charge:

• Contact us immediately at billing@rebill.co.za
• We'll investigate and resolve billing disputes promptly
• Provide transaction details and explanation of the dispute
• We'll work with you to resolve the issue fairly

9. Service Credits

In some cases, we may offer service credits instead of refunds:

• Extended service periods for technical issues
• Credits for feature limitations or bugs
• Compensation for service downtime
• Credits can be applied to future billing periods

10. South African Consumer Protection

This policy complies with South African consumer protection laws:

• Consumer Protection Act (CPA) rights are preserved
• Cooling-off period rights where applicable
• Fair business practices and transparent pricing
• Right to cancel within reasonable timeframes

11. Beta User Benefits

As a beta user, you may be eligible for:

• Extended free access periods
• Discounted pricing on paid plans
• Grandfathered pricing for early supporters
• Priority customer support

12. Changes to Refund Policy

We may update this refund policy as our service evolves:

• Changes will be communicated via email
• Updated policy posted on our website
• Existing subscriptions honor original refund terms
• 30 days notice for material changes

13. Contact Information

For refund requests or billing questions:

• Email: billing@rebill.co.za
• Support: hello@rebill.co.za
• Response Time: Within 2 business days
• Business Hours: Monday-Friday, 9AM-5PM SAST

14. Fair Usage

We reserve the right to deny refunds in cases of:

• Abuse of our refund policy
• Fraudulent refund requests
• Violation of our Terms of Service
• Excessive refund requests from the same user